Call Center Agent – Danbury, CT

Connex International in Danbury, CT is looking to hire in-office, full-time Call Center Agents. Are you a customer service rockstar interested in working for an established conferencing provider that is constantly developing innovative solutions with growth opportunities? If so, please read on!

This Call Center Agent position earns a competitive wage and paid time off (PTO) and up to 9 paid holidays after your introductory period. Connex is also committed to supporting your retirement goals and we offer a generous company match!

We are invested in developing long-term relationships with our clients. We can’t do this without top-quality employees. We are a friendly, diverse team of proud parents, enthusiastic sports fans, dedicated foodies, community volunteers, and talented artists. Every member of our team has the opportunity to make a positive impact with their exceptional customer service skills!

A Day in the Life of a Call Center Agent

As a Call Center Agent, you might work behind the scenes reserving conferences and gathering data directly from clients to build work orders for the client’s teleconference. You might also handle both incoming and outgoing calls to support the event registration process of one of our largest accounts. Or, you could be on the front lines answering in-bound conference calls and assisting business leaders with the execution of their online meeting requirements.

Whichever role you are in your interactions leave callers feeling as if they have just spoken with a good friend. As a team player with integrity, you handle confidential information with the utmost care.

Qualifications for a Call Center Agent

• High school diploma or equivalent
• One year of customer service experience
• Excellent data entry skills
• Strong typing skills
• Proficiency with Microsoft Office including Excel and other web applications
• Professional and friendly phone manner
• Clear speaking voice
• Strong communication skills, both written and verbal
• Fluency in both English and Spanish a plus

This is an in-office position; temporarily remote

Because each of our employee’s safety and well-being is our highest priority, our staff is currently working remotely, but we will have our teams back in the office soon with protocols and procedures that ensure a safe workplace.

In order to work remotely until then, you will need high-speed internet access and a quiet place to work with no background noise. We supply the computer, screen, and headset.