5 Questions to Ask When Choosing
A Conferencing Provider
You’ve decided that your business needs a conferencing provider. Or maybe, you’re sick of the headaches and hassles that come along with dropped calls, frozen screens, and obnoxious static and echoes.
But, now what? How can you go about actually finding a conferencing provider who will be a great complement to your business and be critical to your success in communicating effectively?
It’s not as overwhelming as you might think—as long as you know what questions to ask. Here are five things you should be sure to get answers to when deciding which conferencing provider is best for you.
Finding the best conferencing provider all begins with finding one who can check all of the boxes on your “must-haves” list. But, before you can determine whether or not a provider is able to meet your needs, you first need to know what they are. Before you begin talking to prospective providers, sit down with your team or any necessary decision makers and jot down exactly what you’re looking for in a conferencing provider.
It’s important to talk with the potential provider about the pricing structure of their service. Be forewarned, some companies can be a little sneaky about this. So, when an initial price is shared with you, be sure to ask what exactly is included in that cost.
You want your conferencing service to be effective. But, ideally, you also want it to be easy to use. For example, when joining a web conference, not everybody you’re going to be communicating with is a computer whiz, and you want to ensure that the service is as user-friendly as possible.
Even if the service offers incredible ease of use, sometimes technical hiccups still occur. In those cases, you want to feel confident that you can get in touch with a support person promptly—making sure to touch on support right from the get-go will help you choose a provider that offers the level of service you need.
When it comes to conferencing providers, you have options. So, to wrap things up, ask the provider to share their strengths. What do they think they bring to the table that other providers are lacking? What do they think differentiates them from the other services that are out there? The answers to these questions may help to sway you if you’re feeling torn between two different providers.
Choosing a conferencing and collaboration partner is no easy feat. Ask these questions, and you’re sure to narrow down your options and ultimately land on a provider that’s best for you.
Talk with a Connex Intl conferencing expert to start your provider evaluation process today.